Sports / Casino
This page sets out the legal framework that governs how 1111brt operates your account, handles your data and manages transactions processed through bKash, Nagad and Bank Transfer. Access to our platform depends on your local law and the eligible regions we serve.
Our legal terms exist to set clear expectations between you and us — not to obscure what we do. When you open an account with us, you agree to the rules that govern lobby access, wallet activity and any content you interact with on the site. These terms are written for Bangladesh and apply wherever local law permits access to our platform. If your local law restricts access to online gaming platforms, those restrictions take precedence over anything written here. We do not override local legal obligations. Transactions you carry out through bKash, Nagad or Bank Transfer are subject to both our account terms and the individual policies of those payment services. We process your wallet activity within the scope of what each payment rail allows. Any dispute that arises from a payment failure or a declined transaction is handled first through the account support route described on this page, and then through the formal dispute process if that route does not resolve it. We retain transaction records in your account history so you can check them at any time. If you find a discrepancy, raise it through our published support channel — do not wait, because record correction windows are defined in the full terms document linked from your account dashboard.
Not every service connected to your account is governed solely by our terms. Understanding the boundary helps you know where to direct a question and which policy applies to your situation.
Your login credentials, account status and lobby permissions are covered entirely by our terms. We control what your account can do within the platform, and any suspension or restriction on access is handled under these rules.
Deposits and withdrawals processed through bKash, Nagad or Bank Transfer fall under a shared scope — our terms set the account side, while the payment provider's own policy governs the transfer side. Both apply at the same time.
Game content supplied by PlayStar, Microgaming, CQ9 and Habanero is governed by studio-level licensing arrangements. We make that content accessible inside our lobby, but we do not own or control the game mechanics or RTP disclosures those studios publish.
Any external link you follow from our site — such as a payment provider's app or a support tool hosted outside our domain — is outside our policy scope. We are not liable for what those services do with your information once you leave our domain.
You hold several practical rights in relation to the account and data we hold for you. These are not abstract — each one maps to a step you can take right now. Your transaction history is visible in the signed-in account area; check it any time to verify that bKash, Nagad or Bank Transfer entries match what you authorised. If something does not match, you can raise a correction request directly through our support route without needing to escalate first. Your personal details — name, contact address, registered mobile number — can be updated from the account settings screen, subject to identity verification steps shown there. We do not change those details without your request. If you want to understand how we handle your data or what we retain after account closure, send a written request through the support channel and we will respond within the timeframe stated in our full terms. You can also ask us to confirm what data categories we hold against your account at any time.
Open the transaction history inside your signed-in account to check every bKash, Nagad or Bank Transfer entry. Records are time-stamped and reflect the status at the point of processing.
Account settings let you update your registered mobile number and contact details. Changes go through the verification step shown on that screen before they take effect on your account.
Send any policy question through the published support route. We log every request and respond under the timeline set out in our full terms — you do not need an account manager to start this process.
You can ask us to confirm which data categories we hold against your account. Submit the request via our support channel with your registered account identifier so we can locate your record.
All policy-related queries go through the routes published on our site. We do not accept policy disputes through social media accounts or unofficial channels.
Open the chat icon from your signed-in account page. This is the first route for policy questions, record corrections and transaction disputes. Have your account identifier ready when you start the conversation.
For written policy requests — including data confirmation and formal dispute submissions — use the email address published in the Contact section of your account dashboard. Written requests create a logged record on both sides.
The Help section inside your signed-in account links directly to our full terms document and the formal dispute form. You do not need to contact support to read the terms — they are accessible from any device.
We apply access controls and retention rules to every account so that what we hold about you stays accurate and limited to what the account needs to function.
We keep your transaction records and account data for the period defined in our full terms. After account closure, we retain only what is required by applicable rules. The full retention schedule is in the terms document linked from your account.
Our site uses cookies to keep your session active and remember lobby preferences. You can review the cookie categories and adjust non-essential ones from the cookie settings link at the bottom of any page.
Your account is protected by the login credentials you set during registration. The account settings screen shows you the verification steps available to strengthen access. We do not share your login details with third parties.
If you want to request a change to how we process your data — or ask us to delete records where permitted — submit the request through the email route listed in your account's Help section. We will confirm receipt and the applicable timeline.
These questions come up most often when you are trying to understand your rights, check a transaction or make sense of how our terms apply in Bangladesh.
Access to our platform and the applicability of these terms depends on your local law and whether Bangladesh is among the eligible regions we serve. If local law restricts online gaming, those restrictions apply regardless of what our terms say. Check the eligibility note in our full terms document.
Your full transaction history — including every bKash, Nagad and Bank Transfer entry — is visible inside your signed-in account under the transaction history section. Each entry shows the amount, status and timestamp at the point of processing so you can verify it against your own wallet record.
Start with the account support chat and share your account identifier plus the transaction timestamp. We log the request and review the payment record on our side. If the issue involves the payment provider's own processing step, we will tell you which route to follow with them directly.
Yes. Send a written request through the email route shown in your account's Help section. We will confirm what data we hold, what we are required to retain under applicable rules, and what we can delete. The response timeline is set out in our full terms document.
Game content from those studios operates under their own licensing arrangements. We make the content available inside our lobby, but RTP figures, game mechanics and studio-level policies are published by the studios themselves, not by us. We do not override or alter what the studio discloses about a title.
Go to account settings while signed in and follow the update field for your registered mobile number. There is a verification step shown on that screen — complete it and the change takes effect on your account. This step protects you from unauthorised changes to your contact details.